Effective Date: May 1, 2025

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.alteredimage.com, or engage with our services. This policy applies to our clients, prospective clients, vendors, subcontractors, and other visitors to our website (collectively, "you").

1. How We Collect Information

   We may collect the following types of information:

   • Personal Information: Information that identifies you, such as your name, email address, phone number, company name, job title, and mailing address, which you may provide when contacting us, requesting services, or engaging as a vendor.
   • Professional Information: Details related to your business or services, such as vendor qualifications, portfolios, or contracts, which you may submit to us.
   • Website Usage Data: Non-personal information collected automatically, such as your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our website.
   • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website performance, and personalize content. You can manage cookie preferences through your browser settings.

2. Information We Collect

   We may collect the following types of information:

   • Directly from You: When you fill out contact forms, submit vendor applications, request quotes, or communicate with us via email or phone.
   • Automatically: Through website analytics tools, cookies, and other tracking technologies as you navigate our website.
   • From Third Parties: We may receive information from business partners, subcontractors, or other third parties with whom we collaborate to provide services.

3. How We Use Your Information

   We use your information to:

   • Provide, manage, and deliver our creative production services to pharmaceutical and healthcare clients.
   • Communicate with you about service inquiries, project updates, or vendor opportunities.
   • Evaluate and onboard vendors or subcontractors for projects.
   • Improve our website, services, and user experience through analytics and feedback.
   • Send marketing communications, such as newsletters or promotional offers, where you have opted in (you may opt out at any time).
   • Comply with legal obligations, such as record-keeping or reporting requirements in the pharmaceutical industry.
   • Protect our rights, property, or safety, and that of our clients and vendors.

4. How We Share Your Information

   We may share your information with:

   • Vendors and Subcontractors: To fulfill project requirements, we may share relevant information with trusted vendors or subcontractors who assist in delivering our services.
   • Pharmaceutical Clients: Limited information may be shared with clients as necessary to coordinate projects or meet contractual obligations.
   • Service Providers: Third-party providers, such as website hosting, analytics, or CRM platforms, who process data on our behalf and are bound by confidentiality agreements.
   • Legal Authorities: If required by law, regulation, or legal process, or to protect our rights, we may disclose your information to relevant authorities or legal advisors.
   • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to this Privacy Policy.
   • Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

   We do not sell your personal information to third parties.

5. Data Security

   We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials or sensitive information you share with us.

6. Data Retention

   We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example, we may retain vendor records for the duration of our business relationship and as required by applicable regulations in the pharmaceutical industry.

7. Your Rights and Choices

   Depending on your jurisdiction, you may have the following rights regarding your personal information:

   • Access: Request a copy of the personal information we hold about you.
   • Correction: Request corrections to inaccurate or incomplete information.
   • Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
   • Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in emails or contacting us.
   • Cookies: Disable cookies through your browser settings, though this may affect website functionality.

   To exercise these rights, please contact us at info@alteredimage.com. We will respond to your request in accordance with applicable laws, such as GDPR or CCPA, if applicable.

8. International Data Transfers

   As a creative production agency serving the pharmaceutical industry, we may transfer your information to countries outside your jurisdiction, such as to vendors or clients in other regions. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards, such as standard contractual clauses, are in place.

9. Third-Party Links

   Our website may contain links to third-party websites, such as those of our clients or vendors. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

    Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately, and we will take steps to delete it.

11. SMS Terms & Conditions

    SMS Consent Communication:
    The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

12. Types of SMS Communications

    If you have consented to receive text messages from Altered Image, you may receive messages related to the following:

    • Appointment reminders
    • Follow-up and conversational messages
    • Creative Inquiries

    Example: "Hello, this is a friendly response to your inquiry with Altered Image. You can reply STOP to opt out of SMS messaging from Altered Image at any time."

13. Message Frequency

    Message frequency may vary depending on the type of communication. For example, you may receive SMS messages on a weekly basis related to your inquiry.

    Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or inquiry."

14. Potential Fees for SMS Messaging

    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

15. Opt-In Method

    You may opt-in to receive SMS messages from Altered Image in the following ways:

    • By submitting an online form
    • Verbally, during a conversation

16. Opt-Out Method

    You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

17. Help

    If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at help@alteredimage.com

    Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

18. Standard Messaging Disclosures

    • Message and data rates may apply.
    • You can opt out at any time by texting "STOP."
    • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
    • Message frequency may vary

19. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Please review this policy periodically.

20. Contact Us

    If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

    altered image
    356 Main Street, Matawan, New Jersey 07747
    Email: info@alteredimage.com
    Phone: 732.203.2300

    We will respond to your inquiries promptly and in accordance with applicable laws.